All sales are final. We do not offer refunds as each item is made to order.
Sometimes horses have differently shaped heads for example : a large brow better suited as a Horse size and a short face better suited for an Arabian size. We make our tack as adjustable as possible but once in a while one comes along that has a mixed size. If the item has a part or parts that need to be a different size we will replace it for free. But all shipping costs are the purchaser’s responsibility.
During this pandemic we ask people to be patient with shipping times. We are not in control of the timeline once the order has been shipped.